Primary responsibilities for this position include, but are not limited to, the following:
• Provides a single point of technical contact to assigned External Partners (ExP's), impacted Manufacturing Division sites and Commercialization.
• Data analysis, investigation support, support for manufacturing, risk assessments and other initiatives with the ExPs.
• Provides on-going support to External Partners to resolve manufacturing issues and develops plans to meet capacity needs.
• Troubleshooting sterile drug product processing technologies and equipment such as formulation, filling vials/syringes/devices, lyophilization, inspection, and transportation.
• Functions independently or with minimal guidance when providing leadership, support, and oversight on all technical matters pertaining to the external partners.
• Execute and/or support Process Improvements, Investigations and Change Control; Implements opportunities for improvement utilizing MPS (Merck Production Systems) tools. Ensures optimum production runs, identifies constraints and non-conformances and troubleshoots to resolve complex issues in production systems.
• Technical support and resolution on quality issues such as Deviations, Product Complaints and Product Release. Responsible for the technical aspects of fact finding around quality and supply investigations.
• Ensures product robustness and monitors the performance of product performance at External Partners (e.g. process parameters, critical quality attributes and equipment/module(s)/unit operation(s) performance during manufacturing and cleaning). This includes monitoring performance via Product Health Index (PHI), CPV, PPM where applicable.
• Together with the Tier 2 team (Operations, Quality, Technology),
o Establishes a calibrated technical oversight approach based on the product type as well as the capabilities and technical competence of the external partner while complying with all divisional policies, guidelines and procedures
o Participates in periodic Business and Relationship Review Meetings (as appropriate) with strategic partners.
• Any other duties as assigned by the Supervisor.
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