Guest relation and reservation manager - seen by olivier - anantara palazzo naiadi rome hotel

SEEN by Olivier is more than a restaurant.
It is energy, lifestyle, music, human connection and an international dining experience that goes far beyond the table.

We are currently looking for a charismatic and highly organised Guest Relations & Reservations Manager to lead the hostess team and oversee reservations operations for our SEEN Restaurant by Olivier in Rome.

The ideal candidate is a dynamic hospitality professional with outstanding interpersonal skills, able to thrive in a fast-paced, nightlife-driven and lifestyle-oriented environment.

Key responsibilities

• Lead and coordinate the hostess and guest reception team
• Manage reservations strategy, table allocation and guest flow optimisation
• Build strong relationships with an international and lifestyle-oriented clientele
• Work closely with restaurant floor teams, kitchen and management
• Liaise constantly with all hotel departments
• Handle VIP guests, special requests and high-demand service moments
• Ensure a seamless, energetic and elevated guest experience
• Contribute actively to the unique atmosphere and identity of the SEEN brand

Requirements

• Previous experience in luxury hospitality, lifestyle restaurants or high-energy venues
• Fluent English is essential
• Knowledge of at least one additional language
• Exceptional communication and interpersonal skills
• Strong collaborative mindset and cross-department attitude
• Flexibility, multitasking ability and resilience under pressure
• Excellent personal presentation and professional standing
• Positive, energetic and guest-oriented personality
• Availability to work within a nightlife-oriented environment
• Knowledge of thai culture will be valued

What we offer

• Opportunity to join one of Rome's most vibrant and international restaurant concepts
• Young, dynamic and stimulating environment
• Real career growth opportunities
• Compensation package based on experience starting from 28k
• Immediate start available, with onboarding window until September