Front office manager - anantara palazzo naiadi rome hotel

In contemporary luxury hospitality, Front Office is far more than reception - it is leadership, human connection and the ability to turn every arrival into a seamless and memorable experience.

We are currently looking for a highly professional Front Office Manager to join our 5-star luxury hotel in Rome. The ideal candidate will bring international exposure, outstanding leadership skills and a collaborative approach to managing large teams within a luxury environment.

• Lead and oversee all Front Office operations with fairness and consistency
• Manage, motivate and develop a large multicultural team
• Deliver an elegant, seamless and personalised guest experience
• Work closely with Reservation, Concierge, Housekeeping and Maintenance, Butlers and F&B departments
• Monitor operational performance, service quality and departmental KPIs
• Handle guest relations and complex situations with professionalism and confidence
• Ensure the highest international luxury hospitality standards are consistently maintained
• Ensure strict compliance and seamless application of all LHW and Anantara Brand Standards.

• Minimum 2 years' experience as Front Office Manager within luxury hospitality
• Mandatory international working experience abroad
• Fluent English is essential
• Knowledge of at least one additional language is preferred
• Italian preferred but not mandatory
• Strong professional standing and executive presence
• Proven team building and large team management skills
• Highly collaborative leadership style
• Excellent organisational, communication and problem-solving abilities
• Knowledge of tha culture will be valued

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience - diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Salary starting from €34K gross per year + MBO